User Name & Password Issues
- My Username and Password aren't working.
- I forgot my Username / Password. What do I do?
- I just subscribed to the service but I don't know my account number.
- I already gave you an email address when I signed up for the service, why do I have to give it to you again?
My Username and Password aren't working.
Remember, your Password is case sensitive, so you must type it in exactly the way you set it up. If you are can't remember your Password, contact Customer Service at 800-290-6577.
I forgot my Username / Password. What do I do?
If you've forgotten either your Username or Password we can email them to you at the email address you provided when you signed up.
Follow the membership links below.
Fidelity Investor Members:
Fidelity Sector Investor Members:
If you didn't provide an email address, you can call Customer Service at 800-290-6577 and they will assist you.
I just subscribed to the service but I don't know my account number.
If you don't know your account number, please call Customer Service at 800-290-6577.
I already gave you an email address when I signed up for the service, why do I have to give it to you again?
The email you give us when you signed up for your Username and Password will be used only to send you an email if your forget your Username and Password. For security purposes, we keep this information separate from your other account information, so it is possible for you to have more than one email address on record with us.
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